Urgent Pi Network Migration Problems: Users Report KYC, 2FA, and Balance Errors
The long-anticipated moment for millions of Pi Network users to move their accumulated Pi coins to the open mainnet is facing significant hurdles. As the next major Pi Network migration wave approaches on June 28, 2025, a growing number of users are reporting a cascade of technical issues, including persistent Pi Network KYC verification failures, problematic Pi Network 2FA authentication, and alarming wallet balance errors. These Pi Network problems threaten to undermine confidence and delay the full launch of the Pi coin mainnet.
Understanding Pi Network Migration
Launched in 2019, Pi Network allowed users to mine Pi tokens through a mobile app with minimal effort. After extensive testing, the Pi coin mainnet officially launched in early 2025, positioning itself as a mobile-first platform for mass adoption. A key development was the Horizon Upgrade in May 2025, which introduced core blockchain functions, validator consensus, and support for decentralized applications (DApps).
To migrate Pi tokens to the mainnet, users must complete a Mainnet Checklist:
- Complete Pi Network KYC verification.
- Create a non-custodial Pi wallet using the Pi Browser.
- Select a token lockup configuration.
- Enable 2FA security.
- Sign the official Pi Token Acknowledgement form.
Migrated tokens are held for a 14-day period before becoming available. While a grace period for completing the checklist ended in March 2025, many users are only now finishing the process, encountering unexpected issues.
Persistent Pi Network KYC Verification Issues Block Migration
A significant obstacle in the Pi Network migration process is passing the Know Your Customer (KYC) check. Despite completing KYC months ago, thousands of users remain stuck. Reports indicate zero wallet balances, migration status loops, or tokens not transferring from the app.
Some users see a “tentative approval” status for their Pi Network KYC, indicating the system recognizes the attempt but fails to sync correctly, effectively blocking migration. User frustration is evident, with many questioning the constant delays after years of mining.
While official support points to common errors like poor photo quality, current complaints often come from users who believe they followed instructions correctly but are held back by syncing errors without clear resolution paths. Workarounds like switching devices have shown inconsistent success.
Pi Network 2FA Problems Cause Setbacks
Another frequent complaint involves the Pi Network 2FA step, introduced in March 2025 to secure token transfers via email confirmation. Many users report not receiving the verification email, or receiving broken or expired links.
Alarmingly, some users state that completing the Pi Network 2FA step causes their migration progress to reset. Tokens revert to the mobile app, forcing users to restart the entire process. Community reports on platforms like Reddit highlight instances of migration progress being lost even on the final day before the next wave.
The lack of clear communication from the Pi Core Team regarding the phased rollout of 2FA fuels speculation about underlying infrastructure delays.
Why Some Pi Network Wallets Show Zero Balance
Even users who navigate the Pi Network KYC and Pi Network 2FA steps successfully face another issue: empty wallets. A growing number report their Pi wallet showing a zero balance after completing the mainnet checklist. Previously unlocked tokens appear missing, sometimes vanishing shortly after appearing.
Community developers speculate these Pi Network problems stem from backend sync failures, UI delays, or missed manual steps post-migration. The timing of these balance errors coincides with a recent price dip for Pi coin, trading around $0.60-$0.64, a significant drop from its early-year peak. This adds concern that technical issues are impacting broader trust and liquidity.
Suspicion has also been directed at large wallets, with some users speculating about potential insider liquidity management, further eroding trust amid the technical chaos.
Scammers Exploit Pi Network Problems
The confusion caused by missing Pi coins and sync failures is being exploited by scammers. Fake support agents are targeting users with phishing links, fraudulent migration forms, and fake “KYC reset” services designed to steal credentials and tokens.
Team Response and Looking Ahead to the Pi Coin Mainnet
Under increasing scrutiny, the Pi Core Team has started publishing updates acknowledging the issues with Pi Network KYC, Pi Network 2FA, and wallet sync. They state that technical fixes are in progress and emphasize the need for users to ensure all prerequisites are met.
Recommended steps from the team include:
- Rechecking the Mainnet Checklist in the Pi Browser.
- Verifying 2FA settings and email confirmation.
- Clearing the Pi app cache or reinstalling.
- Updating to Pi app version 1.41.0.
A specific notice for Chinese users highlighted a compliance video step that reportedly helped resolve some stuck migrations and pending 2FA issues. However, a detailed roadmap or ETA for full resolution remains unpublished, leaving users uncertain about when their Pi coins will actually transfer to the Pi coin mainnet.
The June 28 Pi Network migration wave is a critical test. It is expected to include secondary migrations, bonus/referral rewards, and newly eligible users. However, the success hinges on resolving the current issues. The reliability of the Pi wallet system and the Pi coin mainnet migration process is crucial for the network’s credibility. Continued failures could lead to user exits, further erode community sentiment, escalate scam risks, and potentially attract regulatory attention. The responsibility now lies with the Pi Core Team to fix these issues and restore user confidence to deliver on the network’s promises.
